I have forgotten my password.
Please use the Password forgotten link above the "Log in button" and enter the email address with which you registered. You will then receive an email from the Maxi Zoo Online Shop with a link with which you can set up a new password. Sending the email is sometimes delayed, and it may sometimes not arrive in your mailbox for 5 to 10 minutes. Please check your spam folder if you do not see the email after a few minutes.

My email address is incorrect.
Please try an alternative email address that you could have used for registration. If you are still unable to log in, please register again with your new email address.

How does Maxi Zoo handle my data?
We take the protection of your privacy and your personal data very seriously. We record, save and use your personal data only in agreement with the content of this data privacy statement as well as the applicable data privacy legal regulations, in particular those of the European General Data Protection Regulation (GDPR) and the national data privacy regulations. Your data is safe with us.

Who can I contact?
If you cannot find help here or in our Help Section, please contact our Service Hotline. We will be happy to assist you. Our Service Hotline can be reached by calling 02151 - 4115760 and is available Monday through Sunday, including holidays, from 8.00 am to 8.00 pm.

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